If you're having a problem in your room (like the wi-fi not working or having no hot water), contacting the correct department can save a lot of time and help resolve things more efficiently. Don't assume that someone else has already reported the issue…it's better to have multiple reports of the same issue than none at all. Here are some of the common issues students need to report:
Facilities Management
For issues with:
- Plumbing (water leak, clogged drain, malfunctioning toilet)
- No hot water
- Room temperature
- Bed issue: bunking, raising, lowering
- Refrigerator not working
- Microwave not working
- Window repair
- No power
- Mice
- Snow removal
Contact: campusservices.upj.pitt.edu (click on Facilities Management Maintenance Request)
Information Technology
For issues with:
- Networked printers (including needing paper)
- Computer or printer in a computer lab
Contact:
- Voice: 814-269-PJIT
- Text: PJIT to 814-886-1600
- Email: PJIThelp@pitt.edu
- Online: www.upj.pitt.edu/PJIThelp
Apogee/Boldyn
For issues with Wi-Fi
Contact:
Email: support@apogee.us
Voice: 866-423-4564
Chat: https://johnstown.apogee.us
Laundry Services
For issues with any washer or dryer on campus
Contact:
- www.cscsw.com/request-service
- (or scan the QR code in the laundry room)