User Services

User Services is responsible to students, faculty, and staff for direct customer support and facilities operations.

Services and Facilities include:

Faculty and Staff Services

Where can I go for assistance?

Computer Lab Assistance: For help with computer labs, accounts, and access problems contact:  Technology Support Center, 228 Blackington Hall, PJIT (7548)

Technology Classroom Help: For help with Technology Ready Classroom equipment, contact the PJIT Support Desk.

General Help: Student computer consultants are available in the Technology Support Center, 228 Blackington Hall, PJIT (7548). Consultants assist faculty and staff in the use of lab facilities; can direct users to documentation, and troubleshoot most service problems.

Reporting technical problems

Faculty and staff can report all problems or needs concerning campus-specific computer, communication, and media equipment by contacting the PJIT Support Desk. A requests for service routed through this help ticket system are given priority scheduling by IT staff.

General technology and software support are available through the Oakland helpdesk at 412-624-4357. This helpdesk is available 24 hours a day, 7 days a week. 

Problems with Voice Mail

To report problems with your voicemail service, contact the PJIT Support Desk. 

Problems with CourseInfo/Blackboard

If you have a problem with CourseInfo, please contact CIDDE through the Oakland helpdesk or through the CourseWeb Resource site. Contact this department to arrange for activation of your CourseWeb site.

Student Services

Computer Lab Assistance:

For help with computer labs, accounts, and access problems contact: Technology Support Center, 228 Blackington Hall.

Contact:
Voice: 814-269-PJIT
Text: Text PJIT to 814-886-1600
Online: PJIT Support Desk Online

General Help Information:

Student computer consultants are available in the Technology Support Center 228 Blackington Hall. Consultants can assist students in the use of lab facilities, direct users to documentation and troubleshoot most service problems.

Personal Computer Problems:

Information Technology does not offer a repair service for personal computers. We are happy to refer students to local vendors who provide such service.

Mt Cat Printing for Students:

All students with an active Pitt account receive a printng allocation of 900 pages per term. Printing is available in our public computer labs and now via Mt Cat Mobile Printing which allows a student to print to specific Mt Cat Print Stations from any device that is email capable.

Mt Cat Printing for Students offers Pitt-Johnstown students the ability to print their work in multiple computer labs across the campus and now from their personal computers, tablets, and smartphones. All students receive a print allocation of 900 pages per semester.

There are black-and-white printers in all public computer labs and a color printer in the Technology Support Center in 228 Blackington Hall. There are also new Mt.Cat Mobile Print stations located near the Information Desk in the Student Union and the 3rd floor Study Lounge in the LLC. 

Get Help

  • If you have questions about Mt Cat Printing, please contact the Technology Support Center Help Desk at 814-269-PJIT (7548).
  • You may also request help by submitting a request to the PJIT Online Support Desk